HR Solutions for Retail Excellence
From boutiques to big-box stores, we help retailers build engaged teams that deliver exceptional customer experiences and drive sales growth.
HR Expertise for Retail Success
We understand the unique challenges of managing retail workforces
Your Retail HR Specialist
Retail is facing unprecedented challenges—from the great resignation to e-commerce competition, from rising wages to changing customer expectations. Success requires HR strategies that address the unique demands of retail environments.
At Kohan LLC, we specialize in helping retailers build and retain exceptional teams. We understand the fast-paced nature of retail, the importance of customer experience, and the challenges of managing diverse, often part-time workforces across multiple locations.
With experience across all retail segments—from luxury brands to discount chains, from single stores to national retailers—we bring proven strategies that reduce turnover, improve customer service, and boost sales performance.
Critical Retail HR Challenges
Specialized Retail HR Services
Comprehensive solutions for modern retail challenges
Retention & Engagement
Reduce costly turnover and build loyal teams that deliver results.
- Stay interview programs
- Career pathing initiatives
- Recognition programs
- Employee engagement surveys
- Retention bonus structures
Talent Acquisition
Attract and hire retail talent that fits your culture and drives sales.
- Employer branding
- Social media recruiting
- Assessment tools
- Hiring event strategies
- Referral programs
Seasonal Workforce
Master the art of seasonal hiring and rapid onboarding.
- Seasonal planning models
- Rapid onboarding systems
- Temp-to-perm programs
- Holiday scheduling
- Seasonal retention strategies
Customer Service Training
Build a customer-centric culture that drives loyalty and sales.
- Service excellence programs
- Sales training
- Product knowledge systems
- Mystery shopper programs
- Customer recovery training
Scheduling & Labor
Optimize scheduling to balance costs, coverage, and compliance.
- Labor forecasting models
- Scheduling optimization
- Predictive scheduling compliance
- Cross-training programs
- Time & attendance systems
Compliance & Safety
Navigate complex retail regulations and create safer stores.
- Multi-state compliance
- Loss prevention training
- Safety programs
- ADA compliance
- Minor employment laws
Retail Segments We Serve
Deep expertise across all retail formats
Apparel & Fashion
Clothing stores, footwear, accessories, luxury brands
Department Stores
Multi-category retailers, anchor stores, outlets
Grocery & Food
Supermarkets, specialty food, convenience stores
Specialty Retail
Electronics, home goods, sporting goods, beauty
Big Box & Discount
Mass merchants, warehouse clubs, dollar stores
E-commerce & Omni
Online retail, fulfillment centers, hybrid models
Mastering Seasonal Workforce Management
Strategic approach to holiday and seasonal hiring success
Planning
Forecast needs, budget, create hiring timeline
Recruiting
Launch campaigns, host hiring events
Onboarding
Rapid training, system access, scheduling
Retention
Convert top performers to permanent
Creating Customer Service Excellence
Build teams that deliver memorable customer experiences
The Service-Profit Chain
Great customer service starts with engaged employees. We help you create a culture where employees feel valued, leading to better customer interactions and increased sales.
Our proven approach links employee satisfaction to customer loyalty, creating a virtuous cycle that drives business results. From hiring for attitude to ongoing coaching, we help you build teams that genuinely care about customer success.
Retail HR Technology Solutions
Leverage technology to streamline operations and improve employee experience
Mobile Scheduling
Apps for shift swapping, availability, and real-time updates
Microlearning
Bite-sized training modules for busy retail teams
Analytics Dashboards
Real-time metrics on turnover, sales, and performance
AI Recruiting
Automated screening and chatbot engagement
Communication Tools
Team messaging and announcement platforms
Recognition Platforms
Digital kudos, rewards, and gamification
Retail Success Stories
Real results from retailers we’ve partnered with
Fashion Retailer
150 stores • 3,000 employeesGrocery Chain
45 stores • 8,000 employeesLuxury Brand
25 boutiques • 500 employeesDepartment Store
85 locations • 12,000 employeesRetail HR Best Practices
Proven strategies for retail workforce success
Hire for Attitude
Skills can be taught, but attitude drives customer service excellence
Continuous Training
Regular microlearning keeps skills fresh and engagement high
Recognize Often
Frequent recognition drives performance and retention
Career Pathing
Show clear advancement opportunities to retain top talent
Two-Way Communication
Listen to frontline feedback to improve operations
Data-Driven Decisions
Use metrics to optimize scheduling, training, and retention
Ready to Transform Your Retail Workforce?
Let’s build HR strategies that reduce turnover, improve customer service, and drive sales growth.